EVERYTHING YOU NEED TO KNOW
QUESTIONS BEFORE YOU CRACK THE CODE?
Plan your St Kilda adventure with answers about bookings, the route, team passes, vouchers, accessibility and more.
YOUR Explore St Kilda Challenge ADVENTURE
$39
PER Ticket
10
STOPS
2 TO 2.5 HOURS
AVERAGE PLAY TIME
30 DAYS
PASS VALIDITY
$39
PER Ticket
10
STOPS
2 TO 2.5 HOURS
AVERAGE PLAY TIME
30 DAYS
PASS VALIDITY
FREQUENTLY ASKED QUESTIONS
Everything you need to know before you start your St Kilda adventure.
About the Experience
What is The Explore St Kilda Challenge?
The Explore St Kilda Challenge is a self guided story tour and scavenger hunt through St Kilda. Your team follows clues, visits ten locations, solves challenges and collects letters to reveal the final code word.
Is this a guided tour?
No. The experience is completely self guided, so you can begin when it suits you and explore at your own pace.
Where does the adventure begin?
The adventure begins at the iconic Luna Park entrance, known as the Smiling Gate. Your booking instructions will explain where to start and how to access your first clue.
Where does the tour finish?
The final location and finishing instructions are revealed as you progress through the experience
How long does the experience take?
Most teams should allow approximately two to two and a half hours. You may take longer if you stop for food, shopping, photographs or sightseeing along the way.
How far will we need to walk?
The experience involves walking between ten locations around St Kilda. Participants should wear comfortable shoes and be prepared for an extended walk with regular stops.
Do we have to complete all ten stops?
Yes. You will need to complete all ten stops and collect the correct letters to solve the final code word and unlock the challenge exclusive vouchers.
Do we need to complete it all at once?
The tour is designed to be completed as one experience. However, because it is self guided, you can pause for refreshments, shopping or sightseeing along the way.
Is it a race?
No. There is no need to rush. The experience is designed to help you explore St Kilda, discover local landmarks and enjoy the surrounding area.
Pricing & Booking
How much does the experience cost?
The experience costs $39 per team.
Is the price per person?
No. The $39 price covers one team of up to six people.
How many people can join one team?
A team may include up to six people. Larger groups will need to purchase an additional team pass.
Do children count as team members?
Yes. Everyone participating in the experience is considered part of the team.
Do we need to book in advance?
Booking in advance is recommended so you can receive your access instructions before arriving at the starting location.
Do we need to book in advance?
Booking in advance is recommended so you can receive your access instructions before arriving at the starting location.
What is included in the team pass?
Your team pass provides access to the complete ten stop experience, including the story, clues, challenges, final code activity and access to the challenge exclusive vouchers after successful completion.
Are there any additional fees during the tour?
There is no additional fee to complete the tour. Any food, drinks, transport, shopping or other purchases made during your visit are separate.
How do we receive the tour after booking?
After completing your booking, you will receive instructions explaining how to access the experience and begin at the first location. Please make sure the email address and mobile number entered during booking are correct.
Can I purchase the experience as a gift?
Yes. You may purchase a team pass for someone else. Please ensure the recipient receives the booking confirmation and access instructions before they begin.
What You Need
Do we need to download an app?
No. There is no app to download. The experience is accessed through the Explore St Kilda website using your mobile phone.
What do we need to bring?
You will need:
A charged smartphone with internet access
Comfortable walking shoes
Weather appropriate clothing
Water, particularly on warm days
Your booking and access details
Will we need mobile data?
Yes. You will need an internet connection to access the clues and follow the experience through the website.
Should we bring a portable phone charger?
A portable charger is recommended, particularly if you plan to take photographs or use your phone for navigation throughout the day.
Do we need to print anything?
No. The experience is designed to be completed using your mobile phone.
Can more than one person access the tour?
Your team can complete the experience together using one main device. Sharing the clues and discussing the answers is part of the fun.
Who Can Participate?
Is the experience suitable for children?
Yes. Families can enjoy the experience together. Younger children may need help reading the clues and completing some challenges.
Do children need to be supervised?
Yes. Children must remain under the supervision of a responsible adult throughout the experience, particularly near roads, public spaces and the foreshore.
Is the experience suitable for adults without children?
Absolutely. The tour is designed for couples, friends, families, visitors, local residents and groups wanting a different way to explore St Kilda.
Is there a minimum age?
There is no minimum age for joining a team. However, the clues and walking involved mean younger participants will require adult assistance.
Is the route accessible for prams?
Much of the experience takes place through public streets, footpaths and foreshore areas. Conditions may vary, so participants using prams should allow additional time.
Is the route wheelchair accessible?
Accessibility can vary due to public pathways, crossings, temporary works and individual mobility requirements. Please contact Explore St Kilda before booking if you need specific accessibility information.
Can I bring my dog?
As the tour takes place through public outdoor areas, dogs may be able to accompany you where permitted. Dogs must remain under control, and individual businesses or indoor locations may have their own restrictions.
When You Can Participate
What time should we start?
Allow at least two and a half hours of daylight to complete the experience comfortably. Starting earlier also gives you more time to visit local businesses and use available vouchers.
What days is the experience available?
As a self guided experience, the tour is intended to be available throughout the week. We recommend completing it during daylight hours when the locations, pathways and landmarks are easier to see.
Can we complete the tour at night?
The experience is best completed during daylight hours for visibility, safety and access to participating local businesses.
What happens if it rains?
The tour takes place outdoors. Check the weather before starting and bring suitable clothing. In severe weather, delay beginning the experience until conditions are safe.
Can we stop for lunch or coffee?
Yes. You are encouraged to explore St Kilda’s cafés, restaurants, shops and attractions during your adventure. You can pause the experience and continue when you are ready.
Clues & Completing the Challenge
What happens at each stop?
At each location, you will learn something about the area and complete a clue, question or observational challenge. Correct answers will help you collect the letters needed to solve the final code.
What if we cannot solve a clue?
Look carefully around the location and read the question again. The answer should relate to something you can observe or discover at that stop. Assistance or additional guidance may also be provided within the experience where appropriate.
Do we need to enter an answer at every stop?
Follow the instructions provided at each location. Some stops may require you to select an answer or collect a letter to help solve the final code word.
What is the final code word?
The final code word is created from letters collected during the ten stop adventure. You will need to complete the experience to discover it.
What happens after we solve the code?
Enter the correct code word on the website to unlock the challenge exclusive voucher collection.
Can we skip ahead to the final code?
The exclusive voucher collection is intended as a reward for teams that complete all ten stops and successfully solve the challenge.
Vouchers & Local Offers
What vouchers are available?
Explore St Kilda features offers from participating local businesses, including hospitality, retail, attractions and other local services. Available offers may change over time.
Do I need to complete the tour to access vouchers?
Public local vouchers can be viewed through the Vouchers page. Additional challenge exclusive vouchers are unlocked after completing all ten stops and entering the correct code word.
What is the difference between public and exclusive vouchers?
Public vouchers are available to general website visitors. Challenge exclusive vouchers are additional offers reserved for teams that complete The Explore St Kilda Challenge.
Are vouchers included in the $39 team pass?
Access to the available voucher collections is included. Any purchase required to redeem an offer is paid directly to the participating business.
How do we redeem a voucher?
Open the relevant voucher on your phone and follow the redemption instructions provided. You may need to show the voucher to the business before ordering or making payment.
Can vouchers be used more than once?
Each business sets its own redemption conditions. Check the individual voucher for limits, expiry dates, minimum spending requirements and other applicable terms.
Can several people use the same voucher?
This depends on the conditions set by the participating business. Each offer will explain whether it applies per person, per team, per transaction or per booking.
Do the vouchers expire?
Individual vouchers may have expiry dates or limited availability. Always review the conditions shown on the voucher before visiting the business.
Are all offers available every day?
Not necessarily. Offers may be subject to trading hours, availability, booking requirements and conditions determined by the participating business.
Are the businesses operated by Explore St Kilda?
No. Participating businesses are independently owned and operated. Their products, services, trading hours and voucher conditions are managed by the individual business.
What if a participating business is closed?
Check the business’s current trading hours before visiting. You can continue the tour even if a particular business is closed and return to use the voucher within its valid period.
Languages & Visitors
Is the experience available in different languages?
The website is designed to provide language options for visitors. Select your preferred language before beginning the experience.
Is this suitable for visitors from overseas?
Yes. The experience is designed to introduce visitors to St Kilda’s landmarks, local stories, bayside atmosphere and participating businesses. The site is also multilingual with approximately 120+ languages available.
Can St Kilda locals take part?
Absolutely. The experience offers locals a fresh and entertaining way to rediscover the area and find new businesses and offers.
Transport and Planning Your Trip
How do we get to the starting point?
The experience begins at Luna Park in St Kilda. Public transport services operate throughout the area. Check current transport information before travelling.
Is parking available?
Paid and time restricted parking is available in parts of St Kilda, but availability can vary. Public transport is recommended, particularly during weekends, holidays and major events.
Does the tour include entry to Luna Park or other attractions?
No. The experience begins outside the Luna Park entrance. Entry fees, rides, meals, attractions and other purchases are not included unless specifically stated.
Do we need to enter any private buildings?
The main experience is designed around publicly accessible locations. If an optional business visit or voucher involves entering a venue, the venue’s normal entry and trading conditions apply.
Technical Assistance
What if the website does not load?
Check that your mobile data is switched on and refresh the page. If the problem continues, try closing and reopening your browser or moving to an area with a stronger internet connection.
What if my phone battery runs out?
You will need access to a charged device to continue the experience. A portable charger is recommended. If another team member has the access details, you may be able to continue using their device.
What if we lose our booking information?
Check the email address used when purchasing the team pass, including the junk or spam folder. If you still cannot locate it, contact Explore St Kilda using the details on the website.
How do we contact Explore St Kilda for help?
Use the contact form or customer support details provided on the Explore St Kilda website. Include the name and email address used for the booking so the team can locate your purchase.
Important Information
Are participants responsible for their own safety?
Yes. Participants must remain aware of traffic, crossings, weather, public spaces and surrounding conditions. Children must be supervised, and all participants should follow signs, local rules and lawful directions.
Can the route or locations change?
Occasionally, a location or walking direction may need to change because of construction, events, access restrictions or other circumstances. Always follow the current instructions displayed within the online experience.
Can we take photographs during the tour?
Yes. You are encouraged to photograph your St Kilda adventure. Please respect other people, private property and any photography restrictions displayed at individual venues.
Where can I find the full booking conditions?
The complete purchase, participation, voucher and website conditions should be available through the Terms and Conditions link before payment and are also on the website.
How long will my team pass remain active?
Your team pass remains active for 30 days from the date of purchase. The experience must be completed before the access period expires.
The expiry date will be included in your booking confirmation. Your access will expire at 11.59 pm Melbourne time on that date.
Can I cancel my purchase or request a refund?
You may request a full change of mind refund within 24 hours of purchase, provided that:
You have not commenced the tour
You have not accessed or completed any tour challenges
You have not redeemed or attempted to redeem any public or challenge exclusive voucher
